At EssenceMD, your satisfaction is our top priority. We strive to provide high-quality Health and Beauty Spa products, including aromatherapy oils, essential oils, and SPA accessories, delivered right to your doorstep anywhere in the world. If you are not completely happy with your purchase, we want to make the return process as simple and transparent as possible.

Worldwide Delivery

We proudly offer shipping to any destination worldwide. No matter where you are, we ensure your order is carefully packaged and shipped with reliable carriers, aiming for fast and safe delivery.

Returns

• You can return most new, unopened products within 30 calendar days from the date of delivery to qualify for a full refund.
• All items must be returned in their original packaging, unused, and in the same condition as you received them to ensure the product can be safely resold.
• Please note that for hygiene and safety reasons, we cannot accept returns of opened or used aromatherapy oils, essential oils, bath bombs, candles, or any other personal care products.
• To start a return, please contact our Customer Support team at info@es-sencemd.life, providing your order number and reason for the return. We will guide you through the process and provide you with a return authorization if your return is accepted.

Refunds

• Once we receive your returned package and inspect the items, we will notify you by email about the status of your refund.
• Approved refunds will be processed back to your original payment method within 7-10 business days. Depending on your bank or payment provider, it may take additional time to reflect in your account.
• Please note that shipping fees are non-refundable, except in cases where the return is due to our error (for example, if you received a damaged or incorrect item).
• If your order arrives damaged or incorrect, please contact us immediately with photos of the product and packaging so we can resolve the issue quickly at no additional cost to you.

Exchanges

• We do not offer direct product exchanges. If you wish to receive a different product, please return the original item following the return procedure, and place a new order for your preferred product.

Non-Returnable Items

• Opened or used personal care products (essential oils, bath bombs, candles, skincare)
• Gift cards and downloadable products
• Customized or personalized items (if applicable)

Shipping Costs for Returns

• Customers are responsible for the return shipping costs unless the return is a result of our error.
• We recommend using a tracked shipping service to ensure your returned items reach us safely.

How to Contact Us

If you have any questions or concerns regarding your order, refunds, or returns, our friendly Customer Support team is ready to assist you.
Contact us at:
Email: info@es-sencemd.life